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Legal clarity for your mp0808 account

When you open an account with us, you're joining a platform built around clear rules and your protection.

Account eligibility depends on local lawData security and retention explainedWithdrawal verification process
mp0808 Legal clarity for your mp0808 account
REACH OUR TEAM

Contact us about your account or data

Live chat Available 09:00–23:00 Indonesia time, seven days a week. Open the help widget in the lobby footer and type your question; our team responds within two minutes during peak hours.
Email support Send account queries, data-access requests or withdrawal concerns to [email protected]. We reply within 24 hours. Include your account ID or email address so we can locate your profile quickly.
Account settings Update your email, phone, payment method or withdrawal address directly in the Account > Security menu on desktop or via the three-line menu on mobile. Changes take effect within minutes.
HOW WE PROTECT YOU

Data handling and account security

Encryption and storage

All account data—login credentials, payment details and transaction history—travels via SSL encryption. We store your information on isolated servers in Jakarta with daily automated backups. Access logs are audited quarterly.

Cookie and tracker disclosure

We use session cookies to keep you logged in and analytics cookies to count lobby traffic and game popularity. Third-party trackers are disabled by default. You can clear cookies anytime in your browser settings without losing your account.

Withdrawal verification

Before we send funds to your DANA, OVO, GoPay or bank account, we confirm your identity via a one-time code sent to your registered phone. Large withdrawals above Rp 5,000,000 are reviewed by our compliance team within one business day.

Data retention and deletion

We keep your account active as long as you log in at least once per year. If you close your account, we delete non-essential personal data within 30 days but retain transaction records for seven years to meet tax and fraud-prevention rules.

Your access rights

You can request a copy of all your personal data held by mp0808 by emailing [email protected] with 'Data Access Request' in the subject line. We provide it as a downloadable file within five business days at no charge.

Change or dispute data

Contact our support team to correct, update or dispute any information on your profile. We verify changes against your account history before applying them. Corrections are processed within 48 hours and logged in your account audit trail.

Frequently asked questions about legal and account policy

Open the login page and tap Forgot Password. We'll send a reset link to your registered email within 60 seconds. If you suspect unauthorised access, contact live chat immediately and we'll freeze your account while we investigate. Change your password as soon as you regain access.

Yes. Go to Account > Security > Close Account and follow the prompts. Any remaining balance is withdrawn to your last-used payment method—DANA, OVO, GoPay, QRIS or bank transfer—within three business days. Your data is archived after 30 days but kept for compliance for seven years.

We ask for your full name, date of birth, phone and ID type (KTP or passport) to comply with local anti-fraud and tax rules. Verification happens before your first withdrawal. We never share this information with external companies and store it encrypted. Your details confirm that you control the account and the funds.

Your deposit is held in a segregated wallet tied to your account ID within seconds of transfer. We do not mix player funds with operational money. If a technical issue occurs, our finance team can trace and restore your deposit within 24 hours. Each payment provider encrypts the transaction on their end.

Log into your account and open Account > Withdrawal History to see the status of all pending and completed transfers. If a withdrawal is stuck, email [email protected] with your transaction ID and the expected destination account. We investigate within 12 hours and contact the payment provider if needed.

Yes. Go to Account > Security > Contact Details on desktop or the menu on mobile. Enter your new phone or email and confirm the change via a code we'll send to your current contact method. Your account remains active during the update; you can log in using either your old or new email immediately.

Non-sensitive personal data (name, contact details) is deleted within 30 days. Transaction records, withdrawal receipts and account statements are archived for seven years to comply with local tax and anti-money-laundering rules. You can request a copy of this archived data anytime via email.