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Our Terms & Conditions: What You Need to Know

When you open an account with mp0808, you're signing up to a clear set of rules that protect both you and us.

Account security rulesDeposit and withdrawal termsProhibited conduct policy
Explore the Lobby Read FAQ
mp0808 Our Terms & Conditions: What You Need to Know
GET HELP

Reach Our Support Team About Terms

Questions about how our terms apply to your account? Our support staff handles policy clarifications, dispute reports and account restriction appeals.

Live Chat Support Open live chat from inside your account or on the lobby homepage. Support is available 24/7 for urgent policy questions, account holds and escalations.
Email Support Send detailed questions to our support address listed in your account settings. Expect a response within 4 hours during business hours, up to 12 hours outside peak times.
In-Account Notifications Check your account inbox for policy updates, bonus terms or any notices about account restrictions. We notify you of all material changes before they take effect.
YOUR PROTECTION

How We Handle Your Data and Account

Trust begins with how we treat your information. We encrypt your login details, payment history and withdrawal records using industry-standard security.

Encryption & Security

All deposits via DANA, OVO, GoPay and QRIS are processed through secured payment gateways. Your wallet balance and transaction history remain encrypted in our database.

Data Retention

We keep your account records and transaction logs for the duration of your membership and for 7 years after account closure where local law requires it.

Cookie & Tracking

Session cookies allow us to keep you logged in and detect irregular account access. You can control cookie settings in your browser; some features may not work without them.

Data Access Requests

You have the right to request a copy of all personal data we hold about you. Submit requests via live chat or email; we'll respond within 14 days.

Fraud Prevention

We monitor accounts for signs of compromise, unauthorized access, or breached credentials. If we detect risk, we may temporarily restrict withdrawals until you verify your identity.

Policy Change Notices

When we update these terms, we notify you at least 30 days in advance through your account inbox. Continued use of your account means you accept the new terms.

Frequently Asked About Our Terms

If you violate our terms—such as using automated betting tools, sharing your account, or depositing from restricted sources—we may suspend your account immediately. Serious breaches can result in permanent closure and forfeiture of any balance. We always notify you of the reason and provide an appeal path through support.

No. Bonus funds must be played through according to the terms shown when you received them—typically 5x to 30x the bonus amount depending on the offer. Only funds earned after meeting this requirement can be withdrawn. Check your account promotions page to see your current progress.

We require identity verification before your first withdrawal. Upload a photo of your ID and proof of address (utility bill or bank statement) through your account settings. Most verifications clear within 2 hours during business hours. Jakarta and Surabaya users report faster processing during local business times.

If a single deposit fails more than three times in a row—usually due to insufficient balance or declined card—your account may be flagged for review. Contact support to understand why and to re-enable deposits. Repeated failed attempts may lead to temporary restrictions.

No. We only share your information with payment processors (DANA, OVO, GoPay, QRIS) to complete your transaction, and with compliance authorities where local law requires it. Your email, phone and name are never sold to marketing companies or third parties.

No. The terms are fixed for all accounts and apply equally. However, if you believe a term conflicts with local law in your region, contact support. We can clarify how it applies to you or discuss alternative arrangements that comply with your jurisdiction.

First, contact live chat or email support with your concern. If you're not satisfied, we escalate to our compliance team for review within 7 days. Depending on local law, you may have the right to escalate further. All disputes are documented and handled fairly.

Related Pages

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