Reference

Privacy Policy at mp0808

We handle your personal data with the same care we put into securing your account.

Account data protectionPayment securityYour access rightsData retention clarity
Explore the Lobby Read FAQ
mp0808 Privacy Policy at mp0808
REACH OUT

How to Contact Us About Your Privacy

We want you to have full control over your personal data. If you have questions about this policy, want to see what data we hold about you, request a correction, or ask…

Email Support Send your privacy request to [email protected]. Include your account username and the specific data you want to access, update or remove.
Live Chat Use the chat icon in your account dashboard to speak with our support team. Available 09:00–22:00 Jakarta time, seven days a week. They can escalate your request to our privacy officer immediately.
Account Settings Go to Settings > Privacy & Data in your mp0808 account to review what personal information we hold, download a copy of your data, or adjust your cookie and notification preferences.
DATA SECURITY

How We Keep Your Information Safe

Security is built into every part of the platform. Your account password is hashed with military-grade encryption so we never see the actual password — only you know it.

Encryption

All personal and payment data is encrypted in transit and at rest. Your DANA, OVO, GoPay and QRIS details are never stored in plain text on our servers.

Account Verification

When you request a withdrawal, we verify your identity by confirming your email and checking the payment method matches your account records. This step prevents unauthorised transfers.

Access Control

Only authorised staff members can see your personal data, and only when needed to process your request or investigate a security issue. All access is logged and audited monthly.

Retention Policy

We keep your account data as long as your account is active. After closure, we retain transaction records for five years where local law requires it, then securely delete the rest.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can manage cookie settings in your browser or in your account preferences.

Third-Party Sharing

We never sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS), fraud prevention partners, and legal authorities where local law permits. All partners sign strict confidentiality agreements.

Privacy Policy Questions

Below are the questions we hear most often about how mp0808 handles your data. If you have a question that is not answered here, you can always reach our privacy team at [email protected].

Yes. Go to Settings > Privacy & Data in your account and select Download My Data. We will compile your personal information, transaction history and activity logs and send a secure file to your email within five business days. This is your right under data protection law where local law permits.

We delete most personal data within 30 days of closure. Transaction records and payment history are retained for five years to comply with anti-money-laundering rules where local law requires it. After that, we securely destroy them. Your email and username may be kept slightly longer to prevent duplicate accounts.

Completely. We encrypt all payment details and never store your full card number, CVV or bank credentials. Payment processing is handled by certified payment gateways that meet international security standards. Deposits and withdrawals are logged and monitored for fraud in real-time.

No. We never sell your data to advertisers, data brokers or marketing companies. We share information only with payment partners, fraud prevention services and legal authorities where local law requires it. All partners are bound by confidentiality agreements.

If we discover unauthorised access to personal data, we notify all affected players within 48 hours by email. We explain what data was accessed, what steps we have taken to secure it, and what you should do to protect your account. We also notify authorities where local law requires it.

Yes. In your account Settings, go to Privacy & Data and toggle off analytics cookies. You can also adjust your browser settings to block cookies from mp0808. Essential cookies (login and security) must stay on for your account to work, but marketing cookies are always optional.

You can edit your name, email and phone number directly in Settings > Account Details. If you need to update payment information, you can add a new DANA, OVO, GoPay or QRIS payment method in your Wallet. For changes to verified identity details, contact our support team at [email protected].

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